or 4) faxing us at 1-888-336-8775, attention Chief Privacy Officer, DENTSPLY. Requests regarding access or correction of personal information must be made in writing.
Collection, Use and Disclosure of Information
Collection: We collect your personal information where you provide it to us voluntarily or otherwise with your consent or as permitted or required by law. We may collect your personal information when you:
(a) Request information to be sent to you
(b) Contact us about our products and services
(c) Complete and send us product warranty cards
(d) Enroll in one of our educational courses
(e) Provide information on our website (as described below)
(f) Participate in marketing promotions
(g) Fill out questionnaires or surveys
(h) Purchase and order delivery of our products
(i) Provide information to us in your capacity as a dental professional or dental industry representative
(j) Submit your resume or other personal information in connection with employment possibilities with us
(k) Otherwise provide your personal information by telephone, by mail or through our website
Types of personal information DENTSPLY and its agents and representatives may collect include:
(a) Personal or business contact information, such as name, title, address, telephone number and e-mail address
(b) Names and other contact details of patients who use our products and their dentists and, in certain circumstances, health information, which may be collected in circumstances where we have received a report of an adverse event, where we are providing patient-specific assistance with respect to the use of our products, or where we are assisting in or co-ordinating product recalls
(c) Inquiries or comments about our products that are provided by individuals who contact our sales or company representatives or our toll-free number
(d) Information that our sales representatives may collect during their contacts with dental professionals and industry representatives with whom they deal, for instance title, qualifications, areas of practice or specialization, their questions or comments about our products, and related information relevant to maintaining and managing our relationship with those professionals and representatives
(e) Information contained in resumes or related information you may provide to us, or that we may collect, in connection with an application for employment
(f) Information from individuals visiting our premises such as their name and the name of the organization for which they work or which they represent. We may also post video cameras in public-access areas on our premises and will post signs notifying individuals of the existence and purpose of any such cameras
Some areas of our website may ask you to submit personal information in order for you to benefit from the specified features or to participate in a particular activity. You will be informed what information is required and what information is optional.
DENTSPLY collects personal information otherwise with your consent or as permitted or required by law.
Use: We will use your personal information in order to:
(a) Reply to your requests, inquiries and comments
(b) Confirm and keep records of educational training provided to you
(c) Send you occasional educational and other information about our products, services, offers and promotions, and contact you to conduct telephone surveys and similar market research
(d) Develop and implement brand and consumer marketing programs that specifically tailor offers or communications to your specific needs based on personal information that you have provided to us, including your product or purchasing preferences or requirements
(e) Provide customer service that you may request, including service specifically tailored to your needs and circumstances based on product and other information you may have voluntarily provided
(f) Administer promotions when you have completed and provided to us ballot or entry forms or requested communications regarding any of our promotions
(g) Keep records of users of our products to provide important product information and notifications, such as product recalls
(h) Improve our products and services based on personal information you have provided to us, including personal information provided in questionnaires, forms or surveys
(i) Fill and process product orders that you have placed with us
(j) Establish and maintain our relationship with dental professionals or others in the dental industry, including providing assistance and advice to dental professionals and representatives of dental organizations with respect to our products
(k) Evaluate resumes or other personal information submitted to us in connection with employment possibilities, to assess whether to offer the employment candidate a position at DENTSPLY. For candidates who are not offered or do not accept a position, we may retain their information in the event that an appropriate position becomes available or that they re-apply to DENTSPLY
(l) Receive and assess product inquiries, reports of adverse events and product complaints
(m) Manage our business, including customer relations, accounting and record-keeping
(n) Meet legal, regulatory, ethical and processing requirements such as adverse event reporting requirements to Health Canada and regulatory bodies, and ensure the security and integrity of our website and operations.
We may also use your personal information for other purposes that are disclosed at the time of collection, or otherwise with your consent or as permitted or required by law.
Your personal information may be transferred to agents or service providers, including our affiliates acting in this capacity, that we use to support our business (e.g., call centre, data warehousing, market research, fulfilment, technical support, delivery, printing and credit card processing services), including in other jurisdictions such as the United States. We will use contractual or other means to require such agents or service providers to protect your personal information and not disclose it for any purpose other than as directed by us, subject to legal requirements in other jurisdictions applicable to us or our agents and service providers. Note that some of these jurisdictions do not have personal information protection laws equivalent to those in Canada.
In the event we need to recall a product, Canadian medical devices regulations require that DENTSPLY provide Health Canada with the name of each person to whom the affected device was sold and the number of affected units sold to each person. In the event of a recall, DENTSPLY may also disclose to Health Canada the names and contact details of consumers who have purchased our products and whose information we have otherwise obtained, for the purpose of coordinating or assisting in the recall.
Your personal information may be used by DENTSPLY and disclosed to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of any of the DENTSPLY Affiliates’ business or assets, including for the purpose of permitting such parties to determine whether to proceed or continue with such transaction or business relationship, to fulfil reporting or audit requirements to those parties, or the use and disclosure by those parties for substantially the same purposes as described in this policy.
DENTSPLY may otherwise disclose your personal information with your consent, or as otherwise permitted or required by law.
If you do not want your personal information collected by us, please, 1) do not submit personal information to us, 2) elect to “opt out”, where such option is available, or 3) do not “opt in”, where such option is available, so that your personal information is not used or disclosed for the purposes described at the time of collection.
In some cases you will, at the point of collection of the information, be given the option to “opt in” in order for you to provide your express consent to our collection, use and disclosure of such information by checking a box on a form, clicking on a specified icon on our website or by doing some other specified action such as contacting us by telephone or by e-mail. Your personal information will in such case be collected, used or disclosed for the purposes we describe at the time you “opt in”.
If you have submitted personal information and wish to withdraw your consent to its retention, use or disclosure, please contact us. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
Collection, Use or Disclosure Without Consent: In certain limited circumstances the collection, use or disclosure of personal information without consent is permitted or required by law. For example, your personal information may be disclosed without consent if the disclosure is made to our lawyers or for the purpose of collecting outstanding amounts owed to us.
About Teenagers and Children
Children under the age of 13: We do not intend to collect personal information from individuals under the age of 13. If a child under 13 has provided us with personal information, we ask that a parent or guardian of the child contact us to request that this information be deleted from our records. We will use reasonable efforts to delete the child’s information from our existing files. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Web sites or otherwise.
Teenagers under the Age of 16: We will not knowingly: (i) collect or use contact information (name, home address, e-mail address, home telephone number and mobile phone number) of a teenager under the age of 16 without obtaining the teenager’s express consent; (ii) disclose contact information of a teenager under the age of 16 to a third party without first obtaining the express consent of the parent or guardian of the teenager; or (iii) collect, use or disclose the personal information (other than contact information) of a teenager under the age of 16 without obtaining the express consent of the parent or guardian.
Teenagers 16 and Over: We will not knowingly collect, use and disclose the contact and other personal information of a teenager 16 and older without obtaining the teenager’s express consent.
We will use reasonable efforts to delete all contact and other personal information obtained from a teenager if a parent or guardian notifies us that they wish to withdraw consent for the collection of a teenager’s information.
Active Information Collection: DENTSPLY’s website actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail and/or feedback forms. Some of the information that you submit on the website may be personal information. Collection, use and disclosure of information actively collected from you is described above.
The DENTSPLY website may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the sites for your use. Such passively collected anonymous information is not combined with personal information collected elsewhere on the website, unless you have consented to have your personal information collected in conjunction with this passive information.
Access and Correction
We will establish and maintain a file of your personal information for the above-mentioned purposes. Your file will be stored at 161 Vinyl Court, Woodbridge, Ontario, L4L 4A3. At your request, we will take appropriate steps to update or correct personal information in our possession that you have previously provided to us. Please contact us in writing c/o Customer Records, DENTSPLY, 161 Vinyl Court, Woodbridge, Ontario, L4L 4A3 if you would like to request access or correction of your personal information. We may need to verify your identity before searching for or providing you with your personal information. Some information may not be accessed in certain limited circumstances, for example, if it is protected by solicitor-client privilege or cannot be disclosed for legal reasons.
We have implemented physical, electronic and managerial procedures designed to protect the integrity, security and appropriate use of your personal information and to prevent unauthorized access. Authorized employees, agents, and mandataries of DENTSPLY, who require personal information to fulfil the purpose for which the information was collected, are permitted to access personal information in accordance with the consent provided (see the section on “Consent” above).
Although we have enacted security measures, we cannot guarantee the security of any information that you submit electronically, which is done at your own risk, since no Internet transmission is ever 100% secure or error-free (in particular, e-mails sent to or from DENTSPLY may not be secure). You should take special care in deciding what information you send to us via e-mail or posting on the DENTSPLY website. Moreover, where you use passwords, ID numbers, or other special access features on the DENTSPLY website, it is your responsibility to safeguard them.
Questions, Comments, Concerns